We attach great importance to the protection of your personal data.

Personal data

Generally, the use of our website does not require that you provide any personal data. We might, however, require your personal data in order that you can use our offer comprehensively. “Personal data” means individual details of personal or factual circumstances of a specified or specifiable individual. These include, on the one hand, direct information about you such as your real name, your address, phone number and date of birth. On the other hand, they also include information which does not directly disclose your real identity but can be associated with you such as favourite websites or the number of users of a site, or your IP address. Therefore, personal data will only be collected, used and transmitted by us if this is permitted by law, if this is necessary to use any of our offers, or if you grant your prior consent to the collection of data.

This Data Protection Policy explains the privacy practices for the products, applications, software, websites, and the Eshop of the company "RITTAL SINGLE-MEMBER LIMITED LIABILITY COMPANY," headquartered at Thessalonikis 98, 14342, Nea Filadelfia, Attica (hereinafter referred to as "Rittal"). Specifically, we will inform you about:

• The information covered by this Policy

• How we collect your personal information

• What personal information we collect

• The use of Cookies

• How we use the personal information we collect

• The legal basis that allows us to use your personal information

• What happens if you do not provide us with your personal information

• Who we share your personal information with

• What applies to cross-border transfers

• How we take care of your personal information

• How long we retain your personal information

• Your rights to information

• Changes to this Policy

• Who we are and how to contact us

• Filing a complaint

• Marketing Activities

• Social Media Plugins and Third-Party Interactions

• Effective date
   

Information Covered by This Policy

This Policy covers personal information. Personal information refers to any information that tells us something about you.

[This includes details such as your full name and contact information. Some personal information is classified as "special" under data protection laws. This includes information about health, racial or ethnic origin, and religious or philosophical beliefs. Where we seek your consent, we will explain at that time the purpose for which personal information will be used.]

How We Collect Personal Information

We collect your personal information in the course of our transactions to be able to communicate with you, improve and personalize our products and services, handle any inquiries or complaints you may submit, and comply with our regulatory obligations. This involves:

• Information you provide to us

• Information we collect automatically or generate when you use our website

• Information we collect from third parties

What Personal Information We Collect

• Identification Data: Information regarding your business, in cases where it is a sole proprietorship or personal company (O.E. or E.E.), including full name, username, title, address, etc.

• Contact Data: Billing address, delivery address, email address, and phone numbers.

• Financial Data: Bank account and payment card details.

• Transaction Data: Records of purchases made through our website, including payment details and purchased products.

• Account Profile Data: Username and password details, along with Identification Data and Contact Data.

• Communication Data: Your preferences for receiving product information and communication preferences.

• Technical Data: Information on the technology and devices you use to access our website.

• Usage Data: Information generated through the use of our website and Eshop, collected through cookies and analytics services.

• Aggregated Data: Derived from personal information but does not identify you directly.

Cookies

We collect Technical and Usage Data from your device using cookies, web beacons, and similar technologies.

How We Use Your Personal Information

Your personal information is used for the following purposes:

• Account creation 

• Delivery of products and services 

• Account management 

• Customer service

• Personalizing your experience 

• Providing product information 

• Managing and protecting our business 

Legal Basis for Using Your Personal Information

We must inform you of the legal basis that allows us to use your personal information.

Legal bases include:

• Your consent

• Necessity to perform a contract

• Compliance with a legal obligation

• Legitimate interests

Sharing Your Personal Information

We treat all personal information as confidential but may need to share it with affiliates (Friedhelm Loh Group) and service providers. 

Cross-Border Transfers

Your personal information is not transferred outside the European Economic Area unless appropriate safeguards are in place.

How We Protect Your Personal Information

We implement appropriate security measures to protect personal information from unauthorized access, alteration, or loss. 

Retention of Personal Information

We retain personal information for as long as necessary for the purposes it was collected, in compliance with legal obligations. 

Your Rights

You have the right to:

• Request details about how we use your personal information

• Access your personal information

• Correct your personal information

• Delete your personal information under certain circumstances

• Restrict processing of your personal information

• Object to processing

• Request portability of your personal information

• Withdraw consent for marketing communications

• Not be subject to automated decision-making

Changes to This Policy

This Policy will be updated periodically. The latest update date is indicated at the bottom of the page.

Who We Are and How to Contact Us

The data controller is "RITTAL SINGLE-MEMBER LIMITED LIABILITY COMPANY," headquartered at Thessalonikis 98, 14342, Nea Filadelfia, Attica (GEMI No. 005233901000). For inquiries, contact us at info@rittal.gr.

Filing a Complaint

If you are dissatisfied with how we process your personal information, you have the right to file a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

Marketing Activities

Data Processed:
Some personal data provided during registration or purchase, such as:

• Email address
• Phone number
• Postal contacts

Purpose of Processing:
Rittal Greece Ltd., may use this data for marketing activities, including:

1. Soft-spam: Sending promotional emails about similar products to registered customers.
2. Marketing Communications: Sending newsletters, market research surveys, and promotional materials via email or postal mail.

Legal Basis:

• Soft-spam: Legitimate interest of Rittal Greece Ltd., under Article 6(1)(f) of the GDPR Privacy Code. Users can opt out at any time.
• Marketing Communications: Consent of the user under Article 6(1)(a) of the GDPR Privacy.

Opting Out:
Users can opt out of marketing communications via email or by clicking the unsubscribe link in promotional emails.

Data Provision Requirement:
Providing this data is optional. Lack of consent will not affect Site registration or purchases.

Retention Period:
Marketing data is retained until consent is withdrawn. Rittal Greece Ltd. periodically requests consent renewal if marketing activities change significantly.


Newsletter

If you wish to receive one of our newsletters, we will need from you a valid email address and information which enables us to verify that you are the owner of the email address stated and that you agree to receive the newsletter. No other data will be collected. Those data will only be used to send the newsletter and will not be disclosed to third parties. Upon the registration for the newsletter, we will store your IP address in addition to your email address, as well as the time/date of the registration. That storage only serves as proof in the event that a third party misuses your email address and registers for the newsletter without your knowledge. You may at any time revoke your prior consent to the storage of the data and email address and their use to send the newsletter. The revocation may be declared through a link in the newsletters or a notification to the contacts stated in the newsletter or below.


HubSpot

This website uses HubSpot, a service of HubSpot Inc., a US software supplier with a branch office in Ireland (HubSpot Inc., 2nd floor 30 North Wall Quay, Dublin 1, Ireland, phone +353 1 5187500), by which we cover specific aspects of our online marketing, including:

• Content Management (e.g., the contents of the website)
• Email Marketing (newsletters and automated mailings, for example, to provide information about updates)
• Social Media Publishing & Reporting (e.g., LinkedIn)
• Reporting (e.g., traffic sources, accesses etc.)
• Contact Management (e.g., user segmentation & CRM)
• Provision of landing pages and contact forms

HubSpot uses “Web Beacons” and cookies, which are stored on your computer and enable us to analyse your use of the website. The collected information (e.g., the IP address, the geographic location, the browser type, the duration of the visit and the pages viewed) is analysed by HubSpot on our behalf in order to generate reports regarding the visit and the pages viewed by you. If you do not wish a collection through cookies generally, you may at any time prevent the storage of cookies through your browser settings.

The data collected by us through HubSpot will be used by us exclusively to provide, and optimise, our marketing. Your data can then be used by us to contact you, as a visitor of our website, and to ascertain which of our services might be interesting for you. If you subscribe to our email news and download studies and other documents, we will also be able through HubSpot to analyse your visits through your additional details (in particular, name/email address) and to inform you about your preferred topics in a targeted manner. We also provide our registration service through HubSpot. The registration service enables you, as a visitor of our website, to learn more about our enterprise, to download content, and to provide us with your contact details and additional information about yourself and your enterprise. If this is required by law, we will ask you in advance and separately to grant your prior consent to the collection, storage and processing of your data.

The data collected by us through HubSpot are stored on the servers of our contractor, HubSpot, in the USA. We have established the necessary requirements in order that this is in line with EU data protection law, in particular, the German Federal Data Protection Act. HubSpot Inc. has been certified under the terms of the "EU – U.S. Privacy Shield Frameworks" and is subject to the TRUSTe Privacy Seal and the "US - Swiss Safe Harbor" framework. You can inspect the complete privacy policy of HubSpot here . HubSpot will also inform you here in relation to the compliance with EU data protection law by HubSpot Inc. HubSpot provides information regarding the cookies used by it here and here.

Social Media Plugins and Third-Party Interactions

The Site allows interaction with third-party websites and social networks (Google, Instagram, Facebook) via hyperlinks, share buttons, and social plugins.
When users access areas with such tools, their data is directly transferred to these third-party platforms. This transfer is based on user consent, expressed when they click a plugin or hyperlink.
For privacy policies of third-party platforms, refer to their respective sites.


Google services

To improve our coverage range and our online presence, we use statistics, analysis and tracking services and web applications from Google (Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland; "Google"). These will only be activated for you if you give your consent.

The legal basis for the data processing is your consent under Article 6(1) sentence 1(a) GDPR. If you have given your consent to the use of Google services, you can revoke this at any time by configuring the relevant settings under the "Cookies" link in the Cookie Consent Tool.

The following Google services are used with the user's consent. We must inform you that data may also be processed by Google outside the EU through Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

• Google Analytics 4 (GA4): With our users' consent, we analyse the usage of our website using the web analysis service GA4. Among other things, GA4 uses so-called cookies to collect and process personal data, which enable us to analyse the use of our website by users. Google receives information about usage and surfing behaviour and may amalgamate this data with other user data processed by Google. In this context, the data may also be transmitted to a Google server in the USA, where it is stored and amalgamated with other data. On our behalf, Google uses this data to, among other things, provide us with (pseudonymised) information about the type and scope of usage of the website as well as information about our website visitors, and to provide us with other services related to website usage.

• Google Signals: Google Signals enables us to collect event data if you are logged into your Google account and have activated ad personalization. This allows us to track which Google services you use across devices and browsers. This enables us to offer you better customized advertising for our products.

• DoubleClick: We use Google's DoubleClick service to analyse and improve the coverage range and effectiveness of our adverts on other websites. With our users' consent, among other things DoubleClick sets cookies for this purpose so that we can track whether users have seen or clicked one of our ads, which ads were displayed to them, and which ads resonate with them. Google also uses a cookie ID to record which ads are displayed in which browser so that users are prevented from seeing the same ad multiple times. The tools used by DoubleClick automatically establish a direct connection with the Google server. As far as can be determined, personal data such as server log files is also processed here. We have no influence over the scope of the data processing and further use of the data collected by Google by using this tool. Through the integration of DoubleClick, Google receives, among other things, the information that you have called up the corresponding part of our website or that you have clicked one of our ads.
• Google Ads Conversion: With Google Ads Conversion, we can track whether users have been redirected to our website from an ad. This enables us to determine how successful our individual advertising measures are and therefore how to improve them. For this purpose, with the users' consent cookies are set for recognising the user's web browser. If users visit certain pages of the website of an Ads Conversion customer (in this case Rittal), Google can recognise the users and know that they have clicked an ad and were redirected to the Rittal website. We ourselves do not collect and process any personal data in this context. Google only provides us – on our behalf – with statistical evaluations. Based on these evaluations, we can learn which of the implemented advertising measures are particularly effective. Through the integration of AdWords Conversion, Google receives, among other things, the information that users have called up the corresponding part of our website or have clicked one of our ads.
• Google Remarketing: Google's Remarketing function enables us to show users relevant advertising across their devices after visiting our website. For this purpose, Google uses a cookie stored in the browser to track user behaviour. This also allows Google to determine whether users have switched devices after visiting our website. Within the Google advertising network (e.g. on YouTube or in the Google search function), we can then show users ads that are of interest to them.
• Google Tag Manager (GTM): The GTM helps us to integrate cookies, statistical tools or tracking services on our website, to manage them, and to use them according to your selection in our cookie consent tool. The GTM does not set any cookies itself, it does not create its own user profiles, and it does not perform any independent analyses. It only functions as an organisational tool and transports electronic information. However, when the GTM is called up, users' IP addresses may be transmitted to Google's servers.

Data is collected by the Google services used on this website regardless of whether visitors have a user account with Google and may be logged in there. If users are logged into their Google account from their browser, the data is associated directly with this account. Google stores the data in user profiles and uses it for purposes including advertising, market research and/or the user-oriented presentation of websites. Such an evaluation is carried out in particular (including for users who are not logged in) to provide personalised advertising. Users have the right to object to the creation of these user profiles. This right must be exercised directly vis-à-vis Google. Even without a Google account or without being logged into an existing Google account, it is possible for Google to store user data (such as the IP address) and create a user profile.

Information about data processing at Google can be found by clicking this link: https://policies.google.com/privacy?hl=en.

You can prevent being tracked by Google as follows:

• By deactivating cookies for Conversion Tracking by setting your browser to block cookies from the domain "www.googleadservices.com", https://www.google.com/settings/ads. Please note that this setting will be deleted if you delete your cookies.
• By deactivating the interest-based ads from providers that are part of the "About Ads" self-regulation campaign under the link http://www.aboutads.info/choices. Please note that this setting will be deleted if you delete your cookies.
• By permanently deactivating it in your Firefox, Internet Explorer or Google Chrome browsers under the link http://www.google.com/settings/ads/plugin.

In addition, you can prevent collection of the data created by the Google cookie relating to your use of the website (incl. your IP address) as well as the processing of this data by Google by downloading and installing the browser plugin available here.


 

Presence on other social media platforms (YouTube, LinkedIn, Instagram, Xing, X)

To present our company to the outside world, we also maintain presences on the social media platforms YouTube (platform operator: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4), LinkedIn (platform operator: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland), Instagram (platform operator: Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland), Xing (platform operator: New Work SE, Am Strandkai 1, 20457 Hamburg, Germany) and X (platform operator: Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland). Some of the parent companies of these platform operators are located in the USA.

We would like to point out that you make use of these offers and their functions on your own responsibility. This applies in particular to the use of interactive functions (e.g. commenting, sharing, rating or creating user profiles).

When you visit the platforms, our presences there and you view our content, the respective platform operator collects personal data from you. This includes, for example: your IP address, log files, personal information (e.g. age, gender, interests), information about the type and duration of use, information about your account there (if you have created one), and information about your activities and usage behaviour. In addition, information can be accessed that is stored as cookies on your device or in your browser. We have therefore concluded an agreement on joint responsibility within the meaning of Article 26 GDPR or an order processing agreement within the meaning of Article 28 GDPR with those platform operators who offer such agreements.

The information collected by the respective platform operator is used to provide us with statistical information about the use of our content there, to show you personalised content tailored to your interests, and to advertise our content.

In addition, the data collected about you is also processed by the respective platform operator under its own responsibility and may be transmitted to countries outside the European Union (for example to the respective parent companies in the USA).

What information the respective platform operators receive and how it is used is described in general terms by the platform operators in their respective data privacy notices. There you will also find information about how cookies and plugins are used on the platforms, about how to contact the platform operators or their data protection officers, as well as about the data privacy settings for the platforms and the configuration options for (personalised) ads.

How the platform operators use your data for their own purposes, the extent to which your data is amalgamated with other data and used for other purposes, the extent to which activities on our presence there are associated with individual users, how long this data is stored, and whether data is passed on to third parties, is determined by the platform operators themselves. We have no influence over this data processing, which is the responsibility of the platform operators.

You can find more information about this by clicking the following links:

• YouTube: https://policies.google.com/privacy?hl=en
• LinkedIn: https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy
• Instagram: https://help.instagram.com/155833707900388
• Xing: https://privacy.xing.com/en/privacy-policy
• X: https://twitter.com/en/privacy

You can also easily access our social media presences on YouTube, Facebook, X and LinkedIn from our website. For this purpose, we have embedded links in the form of graphics or the corresponding logos on our website. By clicking these logos, you will be redirected to the respective platform or our presence there. The data processing described above then takes place there.


movingimage24

The videos incorporated into the website are made available via links to the company movingimage EVP GmbH, Tempelhofer Ufer 1, 10961 Berlin. 

When a video is called up from the enterprise video platform, web analysis software creates a so-called ‘view event’. In this context, the video ID and the URL of the web page into which the video is embedded are sent to movingimage EVP GmbH. 

For additional information on data collection by movingimage, your associated rights and the privacy settings available to you, please refer to the data privacy policy of movingimage EVP GmbH which can be found at https://www.movingimage.com/gtc/datenschutzerklaerung-der-movingimage-evp-gmbh.

Effective Date

This Privacy Policy is effective as of 05/03/2025

1. General Information on Remote Purchases

1.1 The organization, operation, and completion of remote sales of Rittal products through the online store www.rittal-eshop.gr (hereinafter referred to as "Products" and the "Eshop," respectively) are carried out by RITTAL SINGLE MEMBER LIMITED LIABILITY COMPANY (Thessalonikis 98, 14342, Nea Filadelfeia, Attica) (hereinafter referred to as "Rittal").

1.2 The use and navigation of the Eshop, the purchase of Products through it or via telephone, the registration for the newsletter sent by Rittal, any information, content of any form such as photos and videos, as well as all functionalities provided through it, are exclusively addressed to persons who cumulatively meet the following conditions (hereinafter referred to as "Users"):

• Are legal entities with whom Rittal maintains transactional relations and has invited to create an account in the Eshop.
• Are legally established in Greece or Cyprus.
• Have full legal capacity.
• Have created an account in the Eshop using credentials provided by Rittal.

Users can utilize the Eshop to place orders for the products sold through it or to complete them via telephone (hereinafter referred to as "Customers"). Rittal has the right to refuse the sale and/or delivery of Products to any person for whom there is a reasonable indication that they do not meet the above conditions.

1.3 The purpose of the Eshop is to inform Users and provide them with information about Rittal’s Products and to enable the remote sale of these Products to interested Customers.

1.4 Both access to the Eshop and the purchase of Products through it, as well as the placement of telephone orders, are subject to:

• These terms and conditions.
• The Privacy Policy (hereinafter collectively referred to as "Terms and Conditions").

It is assumed that Users who use the Eshop, navigate it, make purchases through it, or utilize its services have read, unreservedly accept, and are bound by these terms without exception.

If any User does not agree with these Terms and Conditions, they should refrain from using the Eshop and not conduct transactions through it.

The content and functionalities of the website www.rittal-eshop.gr are governed by the specific Terms of Use of the website.

Rittal reserves the right to modify these Terms and Conditions at any time, so Users/Customers are advised to check them regularly. Rittal may also modify the content, functionalities, form, compatibility, accessibility, and destination of the website and Eshop at any time at its sole discretion.

2. Creating an Account on the Website

2.1 To make purchases through the Eshop, Users must first create a User account following an invitation from Rittal. A User account is a prerequisite for the acceptance and processing of any order and the completion of the remote purchase transaction (via the Eshop and/or by phone).

The collection and processing of each User’s data are governed by Rittal’s Privacy Policy.

2.2 Accuracy of Submitted Data

Users must provide accurate, truthful, and up-to-date information that remains valid for as long as their User account is active.

If any mandatory data changes, the User must inform Rittal via email at info@rittal.gr or by phone at 210-2717950 within a reasonable time frame.

Any communication made to the contact details provided by the User at the time of account creation will be considered delivered, even if it was not received due to incorrect information provided by the User.

2.3 Account Creation Process

Users will receive an email from Rittal at their registered email address to activate their registration in the Eshop. Creating a User account allows the User to log in using the secret password set during account creation.

2.4 Account Deletion – Termination of Agreement with Rittal

To deactivate their account, the User must send an email request, signed by their legal representative, to Rittal. Only Rittal has the authority to deactivate a User account.

Upon account deactivation, the User’s data will be retained for six (6) months. During this period, the User may reactivate their account. After this period, the account data will be permanently deleted.

If the User wishes for their account details to be deleted immediately, they must send an email to info@rittal.gr.

3. Transaction Terms – Orders

3.1 The presentation of Products in the Eshop does not constitute a binding offer for concluding a purchase contract but a non-binding proposal for ordering Products via the Eshop.

3.2 By selecting "Buy Now," the Customer submits a binding offer to purchase the Products.

3.3 Upon receipt of the Customer’s binding offer, Rittal sends an automated email confirming receipt (order submission confirmation). This confirmation does not yet constitute acceptance of the purchase offer.

3.4 The contract is concluded when Rittal sends written confirmation of order acceptance (order confirmation) or directly dispatches the ordered Products.

3.5 Rittal may accept the Customer’s offer within five (5) business days.

4. Product Prices – Orders

4.1 The prices of products listed in the Eshop are in euros and include the applicable VAT.

4.2 Product dispatch and delivery are subject to terms and charges agreed upon between the Customer and Rittal.

4.3 If the estimated delivery date is more than three (3) months from the contract conclusion, Rittal may adjust product prices, including shipping costs, due to external factors such as currency fluctuations, customs duties, or tax changes.

4.4 Rittal reserves the right to set maximum order limits and modify them at any time.

5. Payment Methods

The Eshop does not support direct payment. Orders are settled according to individually agreed terms between Rittal and each Customer.

6. Delivery – Transfer of Risk

6.1 If Products are shipped at Rittal’s responsibility and expense, the risk of accidental destruction, loss, or damage transfers to the Customer upon delivery. If shipping is at the Customer’s expense, the risk transfers when the Products are handed over to the Customer’s carrier.

6.2 Products are packaged with suitable protective materials for safe transport.

6.3 Once dispatched, Customers receive a tracking number via email.

7. Products with Defects or Missing Agreed Properties – Warranty

7.1 Rittal ensures that delivered Products are free from defects and possess the agreed properties.

7.2 If a Customer receives a defective Product, they must immediately contact Rittal at 210-2717950 or info@rittal.gr.

7.3 If a Product is proven defective, Rittal will determine the resolution, including potential replacement.

8. Liability

8.1 Rittal is only liable for damages caused by gross negligence or willful misconduct.

9. Force Majeure

9.1 In cases of force majeure affecting Rittal or its suppliers, contractual obligations may be suspended.

10. Governing Law and Jurisdiction

10.1 These Terms are governed by Greek law, and disputes fall under the jurisdiction of the courts of Athens.

11. Final Provisions

11.1 These Terms constitute the entire agreement between the parties.

11.2 If any provision is deemed invalid, the remaining Terms remain unaffected.