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Coronavirus – updated customer information

The Covid-19 pandemic and raw material shortages are currently creating major challenges. Rittal is taking consistent measures at all sites to contain the pandemic and maintain the ability to deliver:

We are pleased that we can continue to deliver all core products on time. This is and remains our most important goal. The availability of our series products is largely given.

Must we expect any consequences?

We are pleased to inform you that we can still deliver on time, which remains our most important goal. Should any restrictions in production and logistics arise, we will still be able to make up for them. We have built up stocks and can revert to deliveries from other regions if necessary. Our delivery capabilities and product availability apply for all our series products. However, should there be any delays in delivering your orders, we will inform you immediately.

We are evaluating our activities every day and, where necessary, we are adapting to the current situation to maintain our normal levels of availability.

We are doing all we can throughout the entire group to slow the spread of the virus:

We are taking consistent preventive action at every international location. Our reporting chain (with appropriate quarantine rules) will come into effect immediately if there is any suspicion of infection and if any possible points of contact with the virus are detected. We have discontinued travel activities, conferences and events and are taking a restrictive approach to visits and meetings. Moreover, we are observing the rules on social distancing, hygiene, and the regular wearing of masks without exception. We also remain in contact with our customers by telephone and video conference all the time. We have arranged for our employees to work from home to maintain critical functions for our customers. We have massively improved hygiene standards at the locations.

If needs be, we will take further action at our subsidiaries and at our factories to slow down the spread of the virus.

Do you have any questions?

Should you have any queries, your local contacts will be happy to give you more detailed information on the latest developments. The dedicated page on our website (www.rittal.com) is being continuously updated and provides quick access to product availability, technical information, our online shop, prices and contact persons.

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