Online Shop is the most convenient place to purchase Rittal products online. Check stock availability, view prices, request a quote, place and track your orders, and so much more!
Register Now
Get started today with your one-stop shop for efficient, user-friendly procurement of Rittal solutions. Have questions? Check out our FAQ below, or contact our Customer Service via email [customerservice@rittal.us] or phone [1-800-477-4000].
Enjoy the convenience of seamless self-service with Rittal's Online Shop. Registering as a new or existing customer is a breeze — a short form submission is all it takes to sign up, while our responsive customer service team guarantees a swift approval process. We ensure your experience is hassle-free with a user-friendly interface, including a quick password reset feature.
We also value complete order transparency, meaning you can easily view all open orders, wishlists, quotation history, and order history. Once logged in, you can seamlessly browse the Rittal website with full access to product prices and availability.
Cart Features
- Easy Upload: Effortlessly upload CSV or Excel files
- Intuitive Design: Drag and drop up to 100 individual order lines into your cart
- Efficient Loading: Load your cart directly from your wishlist for quick repeat orders
- Collaborative Planning: Share wishlists with your team for streamlined collaboration
- Transparent Pricing: View stock availability, assigned shipping locations, and your pricing
- Favorite Products: Save time by favoriting products to add to your wishlist
- Download Options: Download your cart as a PDF, CSV, or Excel file, including pricing details
Ordering Process
- Customization: Provide additional information during the ordering process
- Flexible Delivery: Choose your preferred delivery address and date, and choose from itemized shipments or complete shipments (products delivered at the same time)
- Order Management: Keep track of open orders with ease
- Customer Service: Our customer service team is ready to assist you during the entire process
Frequently Asked Questions
Placing An Order
Registering is a simple 3 step process:
1. Navigate to our registration page, select "New" or "Existing" customer, and fill out all required details. You'll receive a verification email after submitting the registration form. If you don't see the email in your Inbox, please check your Junk folder.
2. After the verification process has been completed, a member of our customer service team will confirm your account details. You will receive an email indicating the process has been completed.
3. Log in to Online Shop!
To place an order, you must first log in to your account. If you don't yet have an account, you can register here.
Once logged in, browse products, add items to your cart, and proceed to the checkout by clicking on the shopping cart icon in the top-right corner of the page.
Follow the step-by-step checkout instructions to complete your purchase.
To discuss potential project and quantity discounts, please contact our customer service team via email or phone (1-800-477-4000).
Payment & Billing
We establish standard payment terms of net 30 days. We also accept VISA, Mastercard, and Discover card payments. For credit card payments, please contact our customer service team via email or phone (1-800-477-4000) with your order or invoice details at hand.
Our office hours are 8am – 7pm EST, excluding weekend and bank holidays.
Yes, you can communicate your preferred contact details to our customer service team via email or by phone (1-800-477-4000). Please be sure to include your customer ID number. If you don't know your customer ID, a customer service representative can assist you.
Shipping & Delivery
Shipping options and costs may vary depending on the size and weight of your order, along with the preferred shipping method we utilize per our standard terms and conditions. Once the order has been processed, we will communicate final shipping options to you.
Yes, you can track your orders from your Online Shop account dashboard. You can also contact our customer service team via email or by phone at (1-800-477-4000) and we can assist you.
Returns & Warranty
Your order confirmation will outline the return policy for the products you have ordered. Please see our standard terms and conditions for details regarding product returns.
Our warranty terms are as follows:
- For non-climate control — 12 months from date of shipment.
- For climate control — 24 months from date of manufacturing.
If you have any questions, contact our customer service team via email or by phone at (1-800-477-4000).
Account Management
If you've forgotten your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password.
Contact our customer service team via email or by phone (1-800-477-4000) and we'll be happy to assist you with any changes.
Contact Us
You can contact our customer service team via email or phone (1-800-477-4000).
Rittal LLC is a leading provider of high-quality enclosure systems and solutions. Learn more about our company mission and history.
We hope these Frequently Asked Questions about the Online Shop have been helpful in addressing any questions that you may have. If you require further assistance or have specific questions, please feel free to get in touch with us.
Your satisfaction is our priority, and we're here to support your business needs!