Service contracts

Secure your personal global service from Rittal

Rittal International Service is as flexible and individual as your requirements. We offer tailored service agreements which guarantee you all the benefits of lifecycle management in the long term.

Warranty extensions maximise profitability.

Regular preventive maintenance contributes to a longer product service life and thus further increases the profitability of your Rittal products. Customers who opt for an ADVANCED or FULL service contract will be rewarded with a warranty extension for up to 5 years. With BASIC, COMFORT and CUSTOMISED contracts, warranty extensions are optional.

Conditions for warranty extension:

  • Optional warranty extension with service contracts BASIC and COMFORT
  • Individual agreement on warranty extension with the service contract CUSTOMISED
  • Standard extension with service contracts ADVANCED and FULL

  Availability Response
time
Spare parts
availability
Maintenance Extended Warranty Commis-
sioning
BASIC Business
hours
Next working
day
Standard Product
dependent
Optional Not
included
COMFORT Business
hours
Next day Standard Product
dependent
Optional Not
included
ADVANCED 24 hours,
365 days
a year
8 Hours 24 hours Product
dependent
Included Included
FULL 24 hours,
365 days
a year
4 hours 24 hours Product
dependent
Included Included
CUSTOMISED 24 hours,
365 days
a year
4 hours Individual
concept
Individual
(min. 2x/year)
Optional Included

Your benefits

  • No additional costs for technician travel
  • Spare parts supplied and fitted free of charge
  • Cost transparency over 5 years

We are there for you!

Contact

New Zealand:
Tel: 0800 748 737
service@rittal.co.nz

Australia:
Tel: 1800 676 169
service@rittal.com.au

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