New Zealand ▾
Service contracts
Secure your personal global service from Rittal
Rittal International Service is as flexible and individual as your requirements. We offer tailored service agreements which guarantee you all the benefits of lifecycle management in the long term.
Warranty extensions maximise profitability.
Regular preventive maintenance contributes to a longer product service life and thus further increases the profitability of your Rittal products. Customers who opt for an ADVANCED or FULL service contract will be rewarded with a warranty extension for up to 5 years. With BASIC, COMFORT and CUSTOMISED contracts, warranty extensions are optional.
Conditions for warranty extension:
- Optional warranty extension with service contracts BASIC and COMFORT
- Individual agreement on warranty extension with the service contract CUSTOMISED
- Standard extension with service contracts ADVANCED and FULL
| Availability | Response time |
Spare parts availability |
Maintenance | Extended Warranty | Commis- sioning | |
| BASIC |
Business hours |
Next working day |
Standard |
Product dependent |
Optional |
Not included |
| COMFORT |
Business hours |
Next day | Standard |
Product dependent |
Optional |
Not included |
| ADVANCED |
24 hours, 365 days a year |
8 Hours | 24 hours |
Product dependent |
Included | Included |
| FULL |
24 hours, 365 days a year |
4 hours | 24 hours |
Product dependent |
Included | Included |
| CUSTOMISED |
24 hours, 365 days a year |
4 hours |
Individual concept |
Individual (min. 2x/year) |
Optional | Included |
