Rittal Global Service |
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Service ordering
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1. Do you need help quickly?
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Please submit requests for service or repairs to:
+49(0)2772/505-1855
or
service@rittal.de
On-site support may be directly requested from www.rittal.de
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1.1. Do you need on-site support?
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For on-site support we need
the following data:
- Customer no., name, address, telephone no., e-mail address, customer transaction number of the order
- Name, address, telephone number and e-mail address of the responsible on-site contact (final customer)
- Model No. and series/works order no. and year of construction of the cooling unit / recooling system
- detailed error description
After placing the service order you will receive an e-mail with the internal reference number. If you have any
questions, please refer to this number rsi@rittal.de.
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1.2. Would you like to send a device in for repair?
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Please notify consignments to the telephone number in the HelpDesk section mentioned above
For control and monitoring of a return/repair we need in addition to the data in 1.1. the following information:
- Reason for return and intended use (repair, disposal, etc.)
- Redelivery address
- Invoice recipient
After placing the service order you will receive an e-mail with the internal reference number and delivery address. It
must be clearly indicated on the return delivery note and on the cardboard box. Within Germany we arrange the
collection.
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2. Service agreements and services
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For questions on service agreements and services, please contact Service-Sales
on:
+49(0)2772/505-1717
or
rsi@rittal.de
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