Observed. Listened. Learned.
Every new development starts with questions. To respond to these, Rittal worked with the Munich-based institute PMO in 2012 to launch a wide-ranging field study. A team of usability experts, psychologists and anthropologists visited various major control system and switchgear engineering companies on a total of three continents. The experts watched over the shoulders of each individual user group – and saw the enclosure from completely fresh perspectives. They even identified problems that the customers themselves were not aware of and came back in 2014 with a list of 150 requirements.